General support
Anything about your account, the dashboard, or how a number was calculated.
support@nora-fi.comWithin 1 business day
Support
Help & contact
Nora is a financial coach and decision-support tool. For account, connection, calculation, or data help, here is how to reach product support.
Last updated 25 August 2026
Placeholder page. Privacy and security addresses, response targets, and monitored support routing remain pending production verification.
Privacy and data requests
Access, export, correction, or deletion of the data we hold about you.
privacy@trynora.comWithin 30 days, as required by law
Security reports
Suspected vulnerabilities or anything that looks like unauthorized access.
security@trynora.comWithin 2 business days
Product support, not professional advice
Support can help explain Nora's features, data sources, calculations, and account controls. It cannot move money or act as a financial, tax, legal, insurance, investment, or debt professional, and it cannot guarantee a financial outcome.
Before you write in
A few things resolve most reports faster than we can reply. If an institution has stopped syncing, reconnecting it from your accounts page usually clears it — banks expire connections periodically and Plaid needs you to re-authenticate.
If a balance or category looks wrong, check the underlying transactions first. Nora keeps the original provider record alongside any edit you have made, so the source of a discrepancy is usually visible on the transaction itself.
Common questions
Cost, supported institutions, how AI is used, and what happens to your data are all answered on the FAQ. How connections and permissions work is covered in more detail on the security page.